💰 Refund Policy

1 General Refund Policy

IncomeTaxWala provides professional CA-assisted services including Income Tax filing, GST compliance, company registration, and related legal/financial services. Due to the professional, time-bound, and digital nature of these services, our refund policy is strictly limited.

All payments made for any service are considered final once work has commenced. "Work commenced" means any of the following has occurred:

• Our team has reviewed your documents or information
• A Chartered Accountant has been assigned to your case
• Any form, return, or application has been prepared or filed
• A government portal (Income Tax, MCA, GSTN, DGFT, etc.) has been accessed on your behalf
• Any government fee or challan has been paid using your payment
• You have received a consultation call or email from our team

2 Government Fees — Always Non-Refundable

This includes but is not limited to:

• MCA filing fees for company/LLP registration (SPICe+, FiLLiP forms)
• GST registration or amendment portal fees
• DGFT fees for IEC registration
• Income Tax e-filing charges or assessment fees
• ROC annual filing fees
• Any stamp duty or notarisation charges incurred

3 Refund Eligibility Table

4 No Refund Due to Client Delays

IncomeTaxWala is not responsible for delays caused by:

• Late or incomplete document submission by the client
• Incorrect information provided during onboarding
• Client's failure to respond to queries within a reasonable time
• Government portal outages, system downtime, or processing delays at statutory authorities
• Rejection by government authorities due to client-provided incorrect data

5 Service Cancellation

If you wish to cancel a service before work has commenced, you must notify us in writing at info@incometaxwala.com within 24 hours of payment.

• Cancellation requests received within 24 hours (before work starts) — eligible for partial refund of service fee only (government fees excluded; a processing fee of ₹499 will be deducted)
• Cancellation requests received after 24 hours — not eligible for any refund
• Cancellation after assignment of CA or after document review — not eligible for any refund

6 How to Request a Refund

If you believe you are eligible for a refund under Section 3 above, submit your request as follows:

• Email: info@incometaxwala.com with subject line "Refund Request – [Your Name] – [Service Name]"
• Include: Payment receipt / transaction ID, name, mobile number, and reason for refund request
• Timeline: Eligible refunds will be processed within 7–10 working days to the original payment source
• Deductions: A processing fee of ₹499 will be deducted from all eligible refunds

7 Disputes and Chargebacks

IncomeTaxWala strongly discourages initiating payment chargebacks or disputes without first contacting us. Unauthorized chargebacks for services already rendered will be contested. We reserve the right to take appropriate legal action in cases of fraudulent chargeback claims.

For any disputes, please contact us directly at info@incometaxwala.com or call +91 90532 95112 and we will resolve your concern promptly.

8 Amendments to This Policy

IncomeTaxWala reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Continued use of our services constitutes acceptance of the revised policy. We recommend reviewing this page periodically.